Help & Support

Welcome to SafeNanny! To get started:

1. Create an account as a Parent or a Babysitter.
2. Fill out your profile with accurate information (and complete the optional verification for added trust).
3. Parents can browse and filter babysitters.
4. Send booking requests to babysitters that meet your needs.
5. Communicate through our secure messaging system.

As a parent, you can:

• Browse babysitter profiles with photos and qualifications.
• Look for verified identity and background check badges.
• Filter by skills, experience, location, and availability.
• View ratings and reviews from other parents.
• Send booking requests for specific dates and times.
• Communicate securely with babysitters.
• Leave reviews after completed bookings.

As a babysitter, you can:

• Create a detailed profile showcasing your skills and experience.
• Build trust by verifying your identity and background documents.
• Set your calendar availability and hourly rates.
• Receive booking requests from parents.
• Accept or decline bookings based on your schedule.
• Build your reputation through reviews.

How bookings work:

1. Parent sends a booking request with date, time, and details.
2. Babysitter reviews and accepts or declines the request.
3. Once accepted, both parties receive confirmation.
4. Communicate final details (including payment methods) via messages.
5. Payment is settled directly between the parent and the babysitter after the service is provided.
6. Payment is settled directly between the parent and the babysitter after the service is provided.
7. After the booking, both parties can leave reviews.

Stay safe on SafeNanny:

• Always check profiles, look for verified users, and read reviews.
• Meet in public places (e.g., a park or cafe) before the first home visit.
• Share your booking details with family or friends.
• Trust your instincts - report any suspicious behavior to our team.
• Keep preliminary communication on the platform.
• Be cautious with requests for upfront payments before the service is completed.

Need more help? We are here for you!
Email: info@safenanny.bg
Our support team typically replies within 24 hours. You can also check our FAQ section for quick answers.