Frequently Asked Questions

Yes! Creating a profile is free for both parents and babysitters.

All data is encrypted and processed according to our Privacy Policy and GDPR regulations.

Yes. You can change between English and Bulgarian using the flag icons in the top navigation bar.

Yes, if you choose to. Our platform offers an option for automatic invoice generation for your convenience. The process requires both parties to have filled out their billing details. If you request an invoice through the booking details and the other party hasn't entered their information, they will be notified to do so. We understand that many parents and babysitters prefer informal arrangements. Therefore, generating an invoice is not mandatory – if you do not need a document, simply ignore this option and settle the payment directly.

Uploading a selfie holding a piece of paper with "SafeNanny" written on it is not required. This feature was created as an extra security measure to combat fake online profiles. When a parent or a babysitter uploads this selfie, it proves to the other party that there is a real person behind the profile. Although optional, taking this step is a huge plus that will help you find jobs (or babysitters) much faster.

We strongly advise all parents and babysitters to communicate regarding a specific job directly on the booking details page (using the comments/messages section there), rather than in the general chat. This ensures that all important details, such as exact time, address, special requirements, or any changes, remain organized in one place, helping to prevent any misunderstandings.

Click on 'Register' in the menu, then select 'Parent'. Fill in your details and confirm your registration via email.

SafeNanny does not process payments directly. Financial settlements are arranged directly between the parent and the babysitter after the service is completed. During booking, you can see the sitter's preferred payment methods (Cash, Revolut, Bank Transfer, or PayPal).

Registration and searching on SafeNanny are completely free. The price you see in the babysitter's profile is the final hourly rate they have set. There are no hidden fees from the platform.

Safety is our priority. Every babysitter goes through a verification process involving profile and document review. Profiles with a 'Verified' status have undergone additional identity checks.

Please contact us immediately via the contact form or report the user through their profile. We strictly monitor reliability, and repeated violations will result in the babysitter's account being banned.

Yes, we encourage it! You can use our chat system to arrange a preliminary video call or a meet-up in a public place to get to know each other before making an official booking.

Log in to your profile and go to 'My Job Offers' in the dashboard. Click 'Create New Offer', fill in the requirements (children's ages, schedule, pay), and publish. Babysitters will be able to apply directly.

Go to the registration page and choose 'Babysitter'. You can upload your experience, education, and a recommendation file.

Complete your profile 100% – add a photo, detailed description of your experience, and check all skills you possess (e.g., First Aid, languages). Keep your calendar up to date and respond quickly to messages.

We respect your time. If the booking was confirmed, the parent is obligated to notify you. The system keeps a history of all cancellations, and unreliable parents receive low ratings or get banned.

No, uploading a criminal record certificate is not mandatory to create a profile and use the platform. However, we highly recommend it! For parents, the safety of their children is the number one priority. Babysitter profiles with a verified background check inspire much more trust, receive a special safety badge, and are chosen much more frequently.